Bio-Rad Customer Services
With more than fifty years of service to the scientific community, you can count on Bio-Rad to be here when you need us. We hope to make your online experience as straightforward and simple as possible. If you have a question about our services or products, please use our support resources to find a quick answer or contact us directly.
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Purchasing and Service Programs
Service solutions from Bio-Rad help you to maximize your time and efficiency to keep you on track. Less downtime for your laboratory and manufacturing equipment means more uptime for high-quality results. We have live technical support, reliable and responsive field service engineers, and multiple service options.
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Call us at 1-800-4-BIORAD (1-800-424-6723)
I cannot find the Certificate of Analysis I am looking for. Help!
When using our online Certificate of Analysis search tool, keep the following in mind:
- Make sure you entered the correct catalog number and lot/control number in the search fields
- If you have a kit, try looking up the Certificate of Analysis using the kit information as well as the information for the individual components
- The Certificate of Analysis that you are looking for may not be available via the website. In that case, you can contact your Bio-Rad representative or use the Request Form
If you cannot find the Certificate of Analysis you are looking for, please Contact Us.
Where can I find the catalog number, SKU number, or product number?
The catalog number, SKU number, or product number is printed on your product label. See the sample label below for the location of this information.
Where can I find the lot or control number?
The lot number or control number (one or the other, not both) is printed on your product label. See the sample label below for the location of this information.
Why are Certificates of Analysis not on the Documents tab?
Certificates of Analysis are associated not only with a product, but also with a specific lot of that product. For a given product, there may be several Certificates of Analysis, especially if it is an older product line and has had several lots produced over the years. Using the Certificate of Analysis search tool, you can enter the catalog number and lot/control number for the specific product you have on hand and download the exact Certificate of Analysis you need.
I have a batch number, not a lot/control number. How do I find the Certificate of Analysis for my item?
You can use the batch number in place of the lot/control number. Use the Certificate of Analysis search tool, entering the catalog number as usual and the batch number where the lot/control number would go.
Can I get a Certificate of Analysis even if my item is expired?
Yes. While we do periodically remove Certificates of Analysis for site maintenance purposes, we typically keep them available well beyond a product's expiration date.
Why does it say "Product Name Not Found" for a Certificate of Analysis listed in the search results?
There are Certificates of Analysis that correspond to products that are either discontinued or simply not available on the website. In these situations, the Certificate of Analysis is available for download, but other product details, such as the product name, are not.
Why does it say "Not Available" for a Certificate of Analysis listed in the search results?
In this case, you have entered a valid catalog number and lot/control number and we have located the Certificate of Analysis. However, for some reason, the actual file itself is unavailable.
Please use the Request Form here or contact your local Bio-Rad Representative so that we can send you the Certificate of Analysis.
All Bio-Rad products are guaranteed to meet the specifications listed in our catalog. Should a Bio-Rad branded product fail to meet specifications during its warranty period, it shall be repaired or replaced at Bio-Rad's discretion. Warranty periods are listed on quotations for specific products; however, instruments generally receive 1 year of warranty coverage from the date of shipment or installation. Instrument warranties do not include consumable parts, such as lamps, lasers, and platinum wire. Repairs have different warranty periods. Chemicals and other consumables are warranted through their expiration date, or for 1 year from shipment if no expiration date is indicated. Non-Bio-Rad branded products, such as computers and computer peripherals, are covered by the original equipment manufacturer's warranty. Warranties are not transferable from the original purchaser. Warranty coverage may be void if the product is moved outside of the country where the product was originally purchased. An optional extended warranty program is available. For information, call 1-800-4BIORAD, and select Inside Sales.
Technical Support: 1-800-4-BIORAD (1-800-424-6723)
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